Beth Martell

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On September 29, Ms. Martell stayed 45 mins. after her shift ended in order to help me compress and edit a PDF document for an important application.  When one attempt to solve the problem failed, she suggested another one.  When that one failed, she suggested yet another one.  This process occurred four times.  (I had been working on this document for three days and was ready to give up.)  Ms. Martell refused to give up.  She suggested we switch from the scanner computer to her desk computer.  A few minutes later, she had discovered a way into the file, edited it, and saved the document--10 minutes before the library was to close.  I was absolutely elated.  Ms.  Martell's sweet disposition and excellent customer service skills deserve a shout out...Thank you!!!!

Submitted By:  Theresa