Staff member's name: Meg Schmaus
What did they do? As I was frantically trying to get two chapters of a book placed onto electronic reserves today, I spoke with Meg Schmaus on the phone. Her calming and helpful demeanor was just what I needed to calm my nerves and put me at ease. I appreciate Meg's warmth, humor, and good will during my short (and honestly, self-inflicted) crisis. Meg was good-natured in her dealings with me and reflected a model of professionalism that others should emulate. I say the entire Reserves staff at Morris Library (and Circulation staff too, for that matter) should get a hefty and substantial raise! Cheers to you, Meg.
Shouter's name: Matt Ryg